Terms & Conditions

1. Estimates and quotes

All pricing is provided as a free written estimate or written quote. An estimate is valid for 30 days from the date issued and is based on the scope, materials and site conditions observed at the time of the walkthrough.

Work begins only after you approve the written estimate. Any change to scope, material selection or quantity is handled as a written change order.

2. Deposits

A deposit is required to schedule work and to place material orders. Deposits are applied to the total contract price.

If you change your order after materials have been ordered, the deposit is non-refundable.

3. Landscaping materials — no refunds

Any landscaping materials you place an order for are non-refundable. This includes, without limitation, sod, plant material, soil, mulch, rock, aggregate and edging.

4. Hardscape materials — no refunds

Once hardscape materials are ordered there are no refunds. This includes pavers, travertine, wall block, caps, coping, stone, sand and related hardscape supplies.

Special-order, custom-cut and non-stock material is likewise non-refundable and non-returnable.

5. Plant guarantee

Plants are guaranteed for one (1) month from the date of installation, provided they are watered and maintained according to the care instructions we supply.

The guarantee does not cover loss caused by insufficient or excessive watering, irrigation failure, storms, freeze, flooding, pests, animals, chemical damage, vandalism or work performed by others.

6. Scheduling and site conditions

Schedules are estimates and may shift with weather, permitting, material availability and unforeseen underground conditions such as roots, utilities, buried debris or existing drainage issues.

You are responsible for providing clear access to the work area and for identifying private utilities, irrigation lines, invisible fencing and low-voltage wiring that are not marked by the public locate service.

7. Payment

Payment is due per the schedule stated on your approved estimate. Final payment is due upon substantial completion and walkthrough.

Financing, when used, is provided by third-party lenders and is subject to their approval and terms.

8. Third-party customer financing

Financing offered in connection with our work is provided entirely by independent third-party lenders and payment processors. We are not a lender, broker or financial advisor, we do not set or control approval decisions, credit limits, rates, fees or repayment terms, and we make no representation or guarantee that you will be approved.

Your financing agreement is strictly between you and the lender and is governed by that lender's terms and disclosures. Denial, delay, cancellation or default of financing does not relieve you of your obligation to pay for work performed and materials ordered under your approved estimate.

9. Workmanship warranty and exclusions

Installation workmanship is warranted as stated on your written estimate. Manufacturer warranties on materials pass through to you and are governed by the manufacturer's terms. Warranty coverage requires the account to be paid in full.

The warranty does not cover normal settling, efflorescence, natural color and texture variation in stone, pavers and plant material, joint sand loss, staining, damage from vehicles exceeding rated loads, storms, flooding, freeze, tree roots, pests, irrigation failure, chemical or pressure-washing damage, alterations or repairs performed by others, or lack of routine maintenance.

10. Site conditions, utilities and drainage

We call in the public utility locate service, but public locates do not cover private lines. You are responsible for identifying private utilities, irrigation lines, septic components, invisible fencing, low-voltage lighting and any unmarked lines. We are not responsible for damage to unmarked private lines, and repairs to them are billed as additional work.

Grading and drainage work is designed to improve the movement of water on the property. No contractor can guarantee a site will never hold water during extreme rainfall or storm events, and we are not liable for flooding, standing water or erosion caused by events beyond a normal rain event, upstream runoff, or conditions originating off the property.

Heavy equipment access can leave normal marks on lawns, driveways and adjacent surfaces. We take reasonable care and restore disturbed areas within the contracted scope, but incidental wear associated with access is not considered damage.

11. Cancellation and delays caused by the customer

If work is cancelled after materials have been ordered or after mobilization, you remain responsible for all materials ordered, work completed to date, restocking charges assessed by suppliers and reasonable mobilization costs. Deposits are non-refundable in these circumstances.

If the site is not accessible on the scheduled date, or work is delayed by you, a remobilization fee may apply.

12. Limitation of liability

To the fullest extent permitted by Florida law, the total liability of Ideal Landscapes & Hardscaping, its owners, employees and subcontractors arising out of or related to the work is limited to the amount actually paid by you for the specific portion of work giving rise to the claim.

We are not liable for indirect, incidental, consequential, special or punitive damages, including loss of use, loss of enjoyment, lost profits or diminution in property value.

You agree to notify us in writing and allow a reasonable opportunity to inspect and cure any claimed defect before engaging another contractor. Repairs performed by others without that opportunity void the related warranty and any claim for reimbursement.

13. Permits, HOA approvals and property lines

Unless expressly included in your written estimate, obtaining HOA approval, architectural review approval and any required permits is the customer's responsibility. We provide layout and material details to support those submissions.

You represent that you own the property or are authorized to approve the work, and that the work area is within your property lines. We rely on the boundaries and stakes you identify and are not responsible for encroachment claims arising from incorrect information.

14. Photography and marketing

We may photograph or video completed work for portfolio, website and social media use. Images do not include your name or address unless you approve it in writing. Let us know before the project starts if you prefer to opt out.

15. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including hurricanes, tropical storms, flooding, extreme heat or rain, fire, labor shortages, supplier delays, material shortages, permitting backlogs, utility outages and government action.

16. Collections, liens and governing law

Past-due balances may accrue interest at the maximum rate permitted by Florida law. You are responsible for reasonable costs of collection, including attorney's fees.

Under Florida law, those who work on your property or provide materials and are not paid in full have a right to enforce a claim against your property, known as a construction lien. We reserve all rights under Chapter 713, Florida Statutes.

These terms are governed by the laws of the State of Florida. Venue for any dispute is Hillsborough County, Florida. If any provision is found unenforceable, the remaining provisions stay in full force.

17. Licensing

Ideal Landscapes & Hardscaping is licensed and insured in the State of Florida. Documentation is available on request before work begins.

18. Entire agreement

Your approved written estimate, any written change orders and these terms form the entire agreement between us and supersede any verbal statements, sketches or prior discussions. Only a written change order signed or approved by both parties modifies the scope or price.

19. Contact

Questions about these terms can be directed to (813) 327-1039 or john@ilshs.com.